SHIPPING & RETURNS
Local Shipping Policy
Free shipping in Hong Kong on all orders over HKD500 (after discount).
HKD30 delivery fee will be charged for order below HKD500 (after discount).
We offer the following delivery services:
-SF Standard Delivery Service
-SF Express Locker
All orders will be shipped within 3-5 business days of receipt of order unless otherwise noted.
Return & Exchange Policy
No returns or exchanges due to hygiene reasons.
We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
Our website provides international delivery services to areas including:
Australia, New Zealand, Canada, United States, United Kingdom, France, Germany, Japan, South Korea, Singapore, Thailand, Philippines, Taiwan, Macau and China.
For countries/areas that are not listed on this page, please contact us via email.
The international shipping fee shall be based on that generated by our system and will be included in the total amount payable by customer.
All overseas shipping order is non-refundable, and not applicable for returns, exchanges, change delivery options after placing order.
Payment only includes purchased items and shipping fees. Recipient may need to pay import tariffs or other overseas local charges.
Please fill out your shipping information in English, we do not take responses if you miss the necessary fields.
Once you place your order, please allow 3-5 business days to process your orders. Standard International Shipping: 10-20 business days.
We accept Visa, MasterCard, American Express, and UnionPay cards.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to pat a pet.