SHIPPING & RETURNS

Shipping Policy

•   Free shipping in Hong Kong & Macau on all orders over HKD500 (after discount).

•   HKD30 delivery fee will be charged for order below HKD500 (after discount).

We offer the following delivery services:

•  SF Standard Delivery Service (Hong Kong & Macau) 

•  SF Express Locker (Hong Kong only)

All orders will be shipped within 4-6 business days of receipt of order unless otherwise noted.

Please e-mail us for International shipping request.

Return & Exchange Policy

No returns or exchanges due to hygiene reasons.

We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.

 

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Payment Methods

We accept Visa, MasterCard, American Express, and UnionPay cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to pat a pet.

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